Exchange and Return Policy

Exchange & Return Policy:

  • Customers may exchange or return a perfume once only within 14 days from the date of purchase, provided that:
    • The product is in its original condition and packaging.
    • The perfume has only been lightly sprayed for testing purposes.
    • The bottle is not broken, damaged, or altered in any way.
  • In case of an exchange, the product may be exchanged for another item of the same value, with any price difference to be paid or refunded if applicable.
  • In case of a return, the product value will be refunded to the customer’s account after inspection, with delivery fees deducted.
  • Exchanges and returns are applicable to online purchases only, as in-store customers have the opportunity to test the perfumes before purchasing.
  • Limited edition products and perfumes are non-exchangeable and non-refundable.
  • Products purchased together in offers section are refundable only as a bundle. i.e: if the bundle contains 2 or 3 products all products should be returned in their original condition then refunded. Partial returns or refunds are not allowed 

Privacy Policy:

This Privacy Policy outlines the policies and procedures regarding the collection, use, and protection of the information provided by users ("User" or "you") of https://eternokw.com/Site