Exchange and Return Policy
Exchange & Return Policy:
- Customers may exchange or return a perfume once only within 14 days from the date of purchase, provided that:
- The product is in its original condition and packaging.
- The perfume has only been lightly sprayed for testing purposes.
- The bottle is not broken, damaged, or altered in any way.
- In case of an exchange, the product may be exchanged for another item of the same value, with any price difference to be paid or refunded if applicable.
- In case of a return, the product value will be refunded to the customer’s account after inspection, with delivery fees deducted.
- Exchanges and returns are applicable to online purchases only, as in-store customers have the opportunity to test the perfumes before purchasing.
- Limited edition products and perfumes are non-exchangeable and non-refundable.
- Products purchased together in offers section are refundable only as a bundle. i.e: if the bundle contains 2 or 3 products all products should be returned in their original condition then refunded. Partial returns or refunds are not allowed
Privacy Policy:
This Privacy Policy outlines the policies and procedures regarding the collection, use, and protection of the information provided by users ("User" or "you") of https://eternokw.com/Site